Cancellations and Refunds

1. How to cancel

You will find the cancellation option in your organisation settings. Cancellation takes effect at the end of the current billing cycle, so you keep access for the time you already paid for.

If you prefer to do it in writing, you can write to [email protected] and we will process it. It is not required, simply another route.

2. Right of withdrawal

Under article 40 of Law 7472 and article 72 of its Regulation, you have eight business days from the conclusion of the contract to withdraw, without needing to justify your decision and without penalty.

Withdrawal is exercised through the same medium you used to give consent, and the refund is made by the same payment method.

Example: if you take a monthly plan and withdraw on the fifth business day having used the service for five days, we refund the proportion corresponding to the remaining days of the cycle.

3. Other refunds

Besides withdrawal, we refund in the following cases:

• Billing error. If we charge you an amount that was not due, we return it in full as soon as we verify it.
• Prolonged outage. If the service is unavailable for more than 72 continuous hours, you may terminate with a pro-rata refund, under the Service Level Agreement.
• Objected subprocessor change. If you reasonably object to a new subprocessor and we cannot offer an alternative, you may terminate with a pro-rata refund.
• Termination by us. If we terminate the contract without any breach on your part, we refund the pro-rata unused portion.

Outside these cases, and outside withdrawal, monthly fees already consumed are not refunded. Plans are month to month with no minimum term, so you can cancel whenever you like to avoid being billed for the next cycle.

4. What happens to your data

On cancellation:

• You keep access until the end of the paid cycle, including the ability to export all your information.
• After that date, we keep your data available for export for a further 30 calendar days in read-only mode.
• Once that period elapses, we delete your data from active systems. Encrypted backups retain it for up to 90 further days while they rotate.

You may request immediate deletion at any time by writing to [email protected]. We will handle it within the 5 business days set by article 7 of Law 8968.

5. Price changes

If we change the price of your plan we will tell you at least 30 calendar days in advance. The new price will apply only from the following billing cycle.

6. Taxes

Published prices include the 13 % Value Added Tax applicable in Costa Rica and are shown with a breakdown, under article 187 of the Regulation to Law 7472. Refunds are calculated on the amount actually paid, tax included.